Issuing Office

Financial Aid

Affected Parties

Students

Policy Language

The Resident and Liberty University Online Student Advocate Offices assist students who have gone through all the customary operating procedures but have not been able to resolve particular challenges related to financial aid.  The primary function of these offices is to answer students' questions and resolve problems.

Policy Rationale

Students each have unique situations and life circumstances.  Providing a process and policy for appeals for assistance allow for a cohesive and accountable process.

Definition of Glossary Terms

Complaint: Liberty University defines a “written complaint” as any complaint submitted through the official Beacon complaint form as a “Student Complaint”.  Other forms of communication will not be considered official complaints.

Procedures

For Liberty University Online students, written appeals may be submitted to:

Online Advocate Office
Liberty University
1971 University Blvd
Lynchburg, VA  24515
Fax: (800) 628-7977

Direct link: https://beacon.os.liberty.edu/beacon/#/new/student-complaint
Student Complaint form

For Resident students, written appeals may be submitted to:

College of Applied Studies and Academic Success
Liberty University
1971 University Blvd
Lynchburg, VA  24515
434-582-7200
Direct link: https://beacon.os.liberty.edu/beacon/#/new/student-complaint
Student Complaint form

Sanctions

None specified

Exceptions

None

Date Approved

3/16/2023

Date for Review

3/16/2028