The Resident and Liberty University Online Student Advocate Offices assist students who have gone through all the customary operating procedures but have not been able to resolve particular challenges related to financial aid. The primary function of these offices is to answer students' questions and resolve problems.
Students each have unique situations and life circumstances. Providing a process and policy for appeals for assistance allow for a cohesive and accountable process.
Definition of Glossary Terms
Complaint: Liberty University defines a “written complaint” as any complaint submitted through the official Beacon complaint form as a “Student Complaint”. Other forms of communication will not be considered official complaints.