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4.1.7.11 Online Student Complaint Reporting Policy

Policy Information

Issuing Office

Financial Aid

Affected Parties

Students

Policy Language

Online students may submit a written complaint by completing the form available at this link: https://beacon.os.liberty.edu/beacon/#/new/student-complaint

Policy Rationale

Compliance with SACSCOC regulations

Definition of Glossary Terms

Complaint: Liberty University defines a “written complaint” as any complaint submitted through the official Beacon complaint form as a “Student Complaint”.  Other forms of communication will not be considered official complaints.


Procedural Information

Procedures

Online students may submit a written complaint by completing the form available at this link: https://beacon.os.liberty.edu/beacon/#/new/student-complaint

A designated representative will review the written complaint and respond to the student.

Sanctions

None specified

Exceptions

None

Date Approved

4/29/2021