General policy for residential undergraduate and graduate student complaints:
Written complaints should be directed to the Liberty University Student Advocate Office by completing the Student Complaint Form (see link below). When a student has exhausted all normal channels and appeal processes and still desires to file a written complaint, they can through the Student Complaint Form. The Liberty University Student Advocate Office may be contacted in cases where a student is uncertain on how to proceed with a complaint, or if a complaint remains unresolved after a reasonable amount of time (email@example.com). The Liberty University Student Advocate Office will assess the complaint and identify the appropriate person(s) to assist the student, and/or facilitate contact with the student with the appropriate office(s) to ensure resolution of the complaint.
Compliance with SACSCOC regulations
Definition of Glossary Terms
Complaint: Liberty University defines a “written complaint” as any complaint submitted through the official Beacon complaint form as a “Student Complaint”. Other forms of communication will not be considered official complaints.