1. Standard Operating Procedure
1.1 Requester submits request to VP of Human Resources
1.2 Requester submits request to CIO
1.3 If the VP of Human Resources or the CIO deny the request, the process ends
1.4 If the VP of Human Resources and the CIO approve the request, an IT employee collects the data
1.4.1. Once the data is collected, it is delivered to the Requestor
2. Requesting IT-Collected data
2.1. General guidelines.
2.1.1. The Vice President of Human Resources must approve all requests for retrieval or
reporting of IT collected data for a specific employee.
2.1.2. All requests for reporting of IT collected data for a specific employee must be made
through the Chief Information Officer (CIO).
2.1.3. All requests for IT collected data must be for individual employees, and not for a
department or portions of a department.
2.1.4. All requests for IT collected data from any and all affiliates (LCA, TRBC, Sodexho, etc.)
must be made through the Chief Information Officer (CIO).
2.1.5. Any requests for data that may be disclosed publicly as the result of a criminal
investigation must be requested via a subpoena.
3.2. E-mail data.
3.2.1. Requests for viewing the contents of private e-mail sent or received by staff must be
18.104.22.168. The Vice President of Human Resources
22.214.171.124. The Chief Information Officer
3.2.2. Requests for viewing the contents of private e-mail sent or received by faculty must be
126.96.36.199. The Vice President of Human Resources
188.8.131.52. The Chief Information Officer
184.108.40.206. The Provost
4. Use of retrieved data
4.1. If the retrieved data is being used for disciplinary action:
4.1.1. Before this data is to be used in support of disciplinary action, the data should be assessed
and reviewed for false positives due to software running in the background which does not
necessarily represent negative or unacceptable personnel activities. Examples of such
software include online music players, auto-refreshing applications and/or portals which
request information from the internet without action by the user, or other non-indicting
behaviors which do not violate our acceptable use policy or other related policies.
4.2. Data that is retrieved is to be delivered to Human Resources immediately upon retrieval.
4.2.1. Human Resources will coordinate the dissemination of the retrieved data.
5. Authority to retrieve data
5.1. The Director of IT Operations has the authority to determine which members of his staff have permission to retrieve the IT-collected data.
5.2. Employees with permission to retrieve IT-collected data are to view and/or retrieve this data
only when a formal, standardized request procedure has been submitted.
1. Non-compliance to these documented standards may be communicated via e-mail to:
1.1. The IT employee’s director
1.2. The Chief Information Office
1.3. The Vice President of Human Resources