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Home: Institutional Effectiveness
Section: Financial Aid
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POLICY DEVELOPMENT

Policy Name:Undergraduate Resident Complaint Reporting

Issuing Office:

Financial Aid Office

Policy Author:

Senior VP of Student Financial Services

Contributing Offices:

Student Advocate Office

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

Complete Wording of New or Revised Policy:

The complainant will be encouraged to contact the Student Advocate Office or University Ombudsman.

Policy Rationale:

Compliance with SACSCOC regulations

SACS Criteria:

The Principles of Accreditation: Comprehensive Standards – 3.4.9

Other Regulatory Criteria:

NA

Definition of Glossary Terms:

NA

Policy Keywords:

Complaint, Appeal

Implementation Description:

Policy is implemented by the Student Advocate Office, but must be reported by the Financial Aid Office

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual

Procedures:

All concerns may be directed to Student Advocate via telephone (434-582-7200), email (SAO@liberty.edu), or in person. All official complaints may be directed to the University Ombudsman via email (luombud@liberty.edu). The University Ombudsman or designated representative will review the complaint, give an official investigation and confirm appropriate follow up.

Sanctions:

NA

Exceptions:

NA

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792, http://www.liberty.edu/index.cfm?PID=21324


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University Policy Template

Policy Name:

Undergraduate Resident Complaint Reporting

Submission Date:

3/31/2017

Policy Area:

University-wide

☐ Unit-specific

 

Applies To:

Resident

Online

☐ Both

 

Action Being Taken:

Revision

New Policy

☐ Migration

Discontinue

Permission Level:

☒ Public

☐ Student

☐ Staff

☐ Admin







 

POLICY DEVELOPMENT

Issuing Office:

Financial Aid Office

Policy Author:

Senior VP of Student Financial Services

Contributing Offices:

Student Advocate Office

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

 


Complete Wording of New or Revised Policy:

The complainant will be encouraged to contact the Student Advocate Office or University Ombudsman.

Policy Rationale:

Compliance with SACSCOC regulations

SACS Criteria:

The Principles of Accreditation: Comprehensive Standards – 3.4.9

Other Regulatory Criteria:

NA

Definition of Glossary Terms:

NA

Policy Keywords:

Complaint, Appeal

Implementation Description:

Policy is implemented by the Student Advocate Office, but must be reported by the Financial Aid Office

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual

Procedures:

All concerns may be directed to Student Advocate via telephone (434-582-7200), email (SAO@liberty.edu), or in person. All official complaints may be directed to the University Ombudsman via email (luombud@liberty.edu). The University Ombudsman or designated representative will review the complaint, give an official investigation and confirm appropriate follow up.

Sanctions:

NA

Exceptions:

NA

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792, http://www.liberty.edu/index.cfm?PID=21324

POLICY APPROVAL (Official Approver Use Only)

Need for Legal Counsel Review?

Yes         ☒ No

Approved By:

Senior VP of Student Financial Services

Approval Date:

July 1

Implementation Date:

July 1

Final Policy Number:

4.1.7.9