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Home: Institutional Effectiveness
Section: Financial Aid
Documents:

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Student Complaint Resolution Process

POLICY DEVELOPMENT

Policy Name:Student Complaint Resolution Process

Issuing Office:

Financial Aid Office

Policy Author:

Senior VP of Student Financial Services

Contributing Offices:

N/A

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

Complete Wording of New or Revised Policy:

Student Complaint Resolution Process

Liberty University accepts the State Council of Higher Education for Virginia (SCHEV)'s oversight in resolving student complaints from students taking distance education under the aegis of the State Authorization Reciprocity Agreement (SARA). 

Policy Rationale:

This is a state regulated policy that ensures Liberty University is compliant with the complaint resolution process through SCHEV.

SACS Criteria:

The Principles of Accreditation: Comprehensive Standards – 3.4.9

Other Regulatory Criteria:

N/A

Definition of Glossary Terms:

N/A

Policy Keywords:

Complaint, SCHEV

Implementation Description:

This policy is implemented by SCHEV and is disseminated by the Financial Aid Office.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual

Procedures:

Once a student has exhausted all complaint/grievance resources at the university and the complaint remains unresolved, the student may file a formal complaint with SCHEV https://form.jotform.com/61675518201150  

Sanctions:

N/A

Exceptions:

N/A

Other Policy Link Locations:

N/A

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University Policy Template

Policy Name:

Student Complaint Resolution Process

Submission Date:

3/31/2017

Policy Area:

University-wide

☐ Unit-specific

 

Applies To:

Resident

Online

☐ Both

 

Action Being Taken:

Revision

New Policy

☐ Migration

Discontinue

Permission Level:

☒ Public

☒ Student

☒ Staff

☒ Admin

 

POLICY DEVELOPMENT

Issuing Office:

Financial Aid Office

Policy Author:

Senior VP of Student Financial Services

Contributing Offices:

N/A

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

Complete Wording of New or Revised Policy:

Student Complaint Resolution Process

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4.1.7.10 Student Complaint Resolution Process

Definition of Glossary Terms

:

Procedures:

None specified

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titlePolicy Information

Issuing Office

Financial Aid

Affected Parties

Students

Policy Language

Liberty University accepts the State Council of Higher Education for Virginia (SCHEV)'s oversight in resolving student complaints from students taking distance education under the aegis of the State Authorization Reciprocity Agreement (SARA).

 

Policy Rationale

:

This is a state regulated policy that ensures Liberty University is compliant with the complaint resolution process through SCHEV.

SACS Criteria:

The Principles of Accreditation: Comprehensive Standards – 3.4.9

Other Regulatory Criteria:

N/A

N/A

Policy Keywords:

Complaint, SCHEV

Implementation Description:

This policy is implemented by SCHEV and is disseminated by the Financial Aid Office.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual

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titleProcedural Information

Procedures

Once a student has exhausted all complaint/grievance resources at the university and the complaint remains unresolved, the student may file a formal complaint with SCHEV https://form.jotform.com/61675518201150 

Sanctions

:

N/A

None specified

Exceptions

:

N/A

Other Policy Link Locations:

N/A

POLICY APPROVAL (Official Approver Use Only)

Need for Legal Counsel Review?

Yes         ☒ No

Approved By:

Senior VP of Student Financial Services

Approval Date:

July 1

Implementation Date:

July 1

Final Policy Number:

4.1.7.10

None