Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
expand
Noprintdetails
id
titleShow Navigation...
Info
iconfalse
titleIN THIS SECTION

Home: Institutional Effectiveness
Section: Financial Aid
Documents:

Expand

Children Display
depth2
pageFinancial Aid

Warning
iconfalse
titleON THIS PAGE:

Table of Contents

Tip
iconfalse
titleDOCUMENTATION NAVIGATION

Children Display
depth1
pageInstitutional Effectiveness Documentation

State Consumer Complaint Contact Information

POLICY DEVELOPMENT

Policy Name:State Consumer Complaint Contact Information

Issuing Office:

Financial Aid Office

Policy Author:

VP of Student Financial Services

Contributing Offices:

NA

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

Complete Wording of New or Revised Policy:

State Consumer Complaint Contact Information
hideinpdf

Excerpt Include
Policy Directory Home
Policy Directory Home
nopaneltrue

Panel
borderColorwhite
bgColor#DADADA

Policy Title

Panel
borderColorwhite
titleColorwhite
titleBGColor#071023
titlePolicy Information

Issuing Office

Financial Aid

Affected Parties

Students

Policy Language

State Consumer Complaint Contact Information:

In accordance with requirements issued by the U.S. Department of Education, Liberty University is “providing its students or prospective students with contact information for filing complaints with its accreditor and with its state approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”  This information is now part of the standard Consumer Information and annual disclosure procedure of Liberty University.  It is subject to revision.[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

State Consumer Complaint Contact Information:

https://www.liberty.edu/media/1260/State_Complaint_Sites-Updated_2_9_2018.pdf

Policy Rationale

:

This policy is in place to remain compliant with federal regulations regarding state approvals.

SACS Criteria:

Federal Requirements - 4.5, 4.7

Other Regulatory Criteria:

[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

Definition of Glossary Terms

:

N/A

Policy Keywords:

Consumer, Complaint, State

Implementation Description:

This policy was implemented in compliance with regulations from the U.S. Department of Education regarding State Approvals.  Designated employees review and maintain the listing of points of contact for the State Consumer Complaint contact information.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual and updated as needed

Procedures:

Students who wish to submit a consumer information complaint to a State official may do so by accessing and utilizing the points of contact provided in this policy.

Sanctions:

Schools who do not provide accurate State Consumer Complaint Contact Information will be in violation of federal regulations from the U.S. Department of Education.

Exceptions:

None

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792, http://www.liberty.edu/index.cfm?PID=21324

 

http://www.liberty.edu/index.cfm?PID=19260

State Consumer Complaint Contact Information

In accordance with requirements issued by the U.S. Department of Education, Liberty University is “providing its students or prospective students with contact information for filing complaints with its accreditor and with its state approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”  This information is now part of the standard Consumer Information and annual disclosure procedure of Liberty University.  It is subject to revision.[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

State Consumer Complaint Contact Information:

https://www.liberty.edu/media/1260/State_Complaint_Sites-Updated_2_9_2018.pdf

Procedures:

None specified

Page properties
hiddentrue

University Policy Template

Policy Name:

State Consumer Complaint Contact Information

Submission Date:

2/14/2018

Policy Area:

University-wide

☐ Unit-specific

Applies To:

Resident

Online

☒ Both

Action Being Taken:

Revision

New Policy

☐ Migration

Discontinue

Permission Level:

☒ Public

☐ Student

☐ Staff

☐ Admin

POLICY DEVELOPMENT

Issuing Office:

Financial Aid Office

Policy Author:

VP of Student Financial Services

Contributing Offices:

NA

Affected Parties:

Students

Location where Existing Policy can be Viewed:

Complete Wording of New or Revised Policy:

Policy Rationale:

This policy is in place to remain compliant with federal regulations regarding state approvals.

SACS Criteria:

Federal Requirements - 4.5, 4.7

Other Regulatory Criteria:

[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

Definition of Glossary Terms:

N/A

Policy Keywords:

Consumer, Complaint, State

Implementation Description:

This policy was implemented in compliance with regulations from the U.S. Department of Education regarding State Approvals.  Designated employees review and maintain the listing of points of contact for the State Consumer Complaint contact information.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual and updated as needed

Panel
borderColorwhite
titleColorwhite
titleBGColor#071023
titleProcedural Information

Procedures

Students who wish to submit a consumer information complaint to a State official may do so by accessing and utilizing the points of contact provided in this policy.

Sanctions

:

Schools

who

that do not provide accurate State Consumer Complaint Contact Information will be in violation of federal regulations from the U.S. Department of Education.

Exceptions

:

None

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792, http://www.liberty.edu/index.cfm?PID=21324

POLICY APPROVAL (Official Approver Use Only)

Need for Legal Counsel Review?

Yes         ☒ No

Approved By:

VP of Student Financial Services

Approval Date:

July 1  

Implementation Date:

July 1

Final Policy Number:

4.1.7.3