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POLICY DEVELOPMENT

Policy Name:Complaint Policy

Issuing Office:

Student Affairs

Policy Author:

Senior Vice President for Student Affiars

Contributing Offices:

All academic co-curricular departments

Affected Parties:

All Liberty University Faculty, Staff, and Students

Location where Existing Policy can be Viewed:

The Liberty Way; https://www.liberty.edu/index.cfm?PID=24238; Student Affairs Website

Complete Wording of New or Revised Policy:

All complaints may be directed to the Dean of Students Office via telephone (434-582-2687), email or by visiting the office located in Green Hall, Room 1830.


Policy Rationale:

The formal procedures are intended to ensure that all formal complaints are addressed fairly, consistently and, wherever possible, resolved to the complainant’s satisfaction.

SACS Criteria:

3.9.1

Other Regulatory Criteria:

None

Definition of Glossary Terms:

None

Policy Keywords:

Complaint, Grievance

Implementation Description:

The policy outlines a procedural process which includes: filing a complaint, receiving and reviewing the complaint, distributing the complaint to the appropriate University department for official investigation and follow-up.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Senior Vice President for Student Affairs

Policy Review Cycle:

Recommended this policy be reviewed every five years or as needed.

Procedures:

The complainant will be encouraged to complete an official “Statement of Record” detailing the information relevant to his/her complaint. The Dean of Students or Vice President for Student Affairs and/or his designated representative will review the complaint and, if necesary, the Dean of Students will direct the complaint to the appropriate University department for official investigation and appropriate follow-up.

Sanctions:

Dependent upon the discreation of Senior Vice President or executive over the respective area.

Exceptions:

None

Other Policy Link Locations:

The Liberty Way; https://www.liberty.edu/index.cfm?PID=24238; Student Affairs Website


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