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Home: Institutional Effectiveness
Section: Financial Aid
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DOCUMENTATION NAVIGATION

POLICY DEVELOPMENT

Policy Name:State Consumer Complaint Contact Information

Issuing Office:

Financial Aid Office

Policy Author:

VP of Student Financial Services

Contributing Offices:

NA

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260


Complete Wording of New or Revised Policy:

State Consumer Complaint Contact Information

In accordance with requirements issued by the U.S. Department of Education, Liberty University is “providing its students or prospective students with contact information for filing complaints with its accreditor and with its state approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”  This information is now part of the standard Consumer Information and annual disclosure procedure of Liberty University.  It is subject to revision.[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

State Consumer Complaint Contact Information:

https://www.liberty.edu/media/1260/State_Complaint_Sites-Updated_2_9_2018.pdf


Policy Rationale:

This policy is in place to remain compliant with federal regulations regarding state approvals.

SACS Criteria:

Federal Requirements - 4.5, 4.7

Other Regulatory Criteria:

[34 CFR 668.43(a)(12)(iv)(b), p.66954, vol. 75, no. 209, 10/29/10 ]

Definition of Glossary Terms:

N/A

Policy Keywords:

Consumer, Complaint, State

Implementation Description:

This policy was implemented in compliance with regulations from the U.S. Department of Education regarding State Approvals.  Designated employees review and maintain the listing of points of contact for the State Consumer Complaint contact information.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual and updated as needed

Procedures:

Students who wish to submit a consumer information complaint to a State official may do so by accessing and utilizing the points of contact provided in this policy.

Sanctions:

Schools who do not provide accurate State Consumer Complaint Contact Information will be in violation of federal regulations from the U.S. Department of Education.

Exceptions:

None

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792, http://www.liberty.edu/index.cfm?PID=21324


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