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Home: Institutional Effectiveness
Section: Financial Aid
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Financial Aid General Appeal for Assistance

POLICY DEVELOPMENT

Policy Name:Financial Aid General Appeal for Assistance

Issuing Office:

Financial Aid Office

Policy Author:

Vice President of Student Financial Services

Contributing Offices:

Student Advocate Office

Affected Parties:

Students

Location where Existing Policy can be Viewed:

http://www.liberty.edu/index.cfm?PID=19260

Complete Wording of New or Revised Policy:

The Resident and Liberty University Online Student Advocate Offices assist students who have gone through all the customary operating procedures but have not been able to resolve particular challenges related to financial aid.  The primary function of these offices is to answer students' questions and resolve problems.

Policy Rationale:

Students each have unique situations and life circumstances.  Providing a process and policy for appeals for assistance allow for a cohesive and accountable process.

SACS Criteria:

The Principles of Accreditation: Comprehensive Standards – 3.4.9

Other Regulatory Criteria:

NA

Definition of Glossary Terms:

NA

Policy Keywords:

Appeal

Implementation Description:

The Student Advocate Office and Financial Aid work together to assist students through this appeal process policy.

PROCEDURES FOR IMPLEMENTATION AND REVIEW

Policy Administrators:

Financial Aid Office

Policy Review Cycle:

Annual

Procedures:

For Liberty University Online students, appeals and General Complaint forms may be submitted to:

Online Advocate Office
Liberty University
1971 University Blvd
Lynchburg, VA  24515
Fax: (800) 628-7977

Direct link: www.liberty.edu/beacon
Student Complaint form[MRM(FS1] [MRL(FS2] 

For Resident students, appeals may be submitted to:

Resident Advocate Office
Liberty University
1971 University Blvd
Lynchburg, VA  24515
434-582-7200
studentadvocate@liberty.edu
www.liberty.edu/SAO

Sanctions:

NA

Exceptions:

NA

Other Policy Link Locations:

http://www.liberty.edu/financeadmin/financialaid/index.cfm?PID=21792

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